Use this link to send us an email Fix My Jack - FixMyJack.com 11 Converse Circle East Longmeadow, Massachusetts 01028  Contact an advisor 413.519.7249 Contact Shawn M. Simon Contact Information Please use this form below, and we will contact you shortly. First Name: Last Name: Address Street 1: Address Street 2: City: Zip Code: (5 digits) State: ALAKAZARCACOCTDEDCFLGAHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDOHOKORPARISCSDTNTXUTVTVAWAWVWIWY Daytime Phone: Evening Phone: Email: Comments: Enter comments here! What happens when you receive my laptop? Our eight point process begins! Your paperwork is reviewed, laptop visually inspected, and a repair ticket is generated. Our technicians verify the problem described, and work begins! We remove the mother board and begin the repair process. After the repairs are complete we also clean all circuits, boards, and interior of unit. Your heat sink and cpu are also cleaned, and when it needed we will reapply heat sink compound. The unit is reassembled, and the units exterior is cleaned as well. The unit is verified as working and put through a second q.c. We carefully package your laptop, and it is shipped back to you. ------------------------------------------------------------------------------------------------------------------- ANY LAPTOP SENT TO US, OR DROPPED OFF WITHOUT HAVING A REPAIR REQUEST FILLED OUT PRIOR WILL BE REFUSED.  ANY LAPTOP NOT PACKAGED PROPERLY, OR DAMAGED AT DELIVERY BY THE CARRIER WILL BE REFUSED. ---------------------------------------------------------------------------------- What is your turnaround time? We usually get our laptops repaired within 1-5 business days, but can take longer depending if we have part in stock. Who pays shipping? The customer pays for shipping to FixMyJack.com. We welcome all computer repair shops. Every package we send out has $1,000 of insurance on it. If you need additional insurance please let us know. We will not be held liable for any shipping issues. Please do not send more than one laptop in each box. Cost for shipping each laptop back is included in the online price as shown. Why would I want to do this when I can go to a local computer repair shop? Because we are about 3 times faster at repairing laptops than any other local shop and the cost of your local repair shop repairing your laptop will be much greater than us repairing it. Also we make many repairs that local shops will not attempt, one being soldering dc jacks. This one operation saves about $300 to $600 for a new motherboard. Are the repair rates the same for everything? No. They are listed on our website. Do all the jacks cost the same? • Yes, this service price is listed on our website. Call if you have any questions. What if I have more than one thing wrong? If you have more than one thing wrong with your laptop each additional repair would be quoted prior to shipping laptop. Chargebacks Any customer issuing a charge back with their credit Card Company we will charge $20 extra on top of the current bill and if unpaid customer will have further action put upon them to cover our costs; as well as attorney’s fee’s. Do you do warranty repairs? No, we only repair laptops out of warranty, unless the warranty is with us, if your computer has a warranty on it already we would recommend shipping to them, keep in mind we repair many things that most manufactures will not repair, they will just replace a part. Do you warranty your repairs? Yes, we give all customers 30 day warranty on all our repair work.  We do not warranty repairs when the ac adapter is non OEM (original equipment), and if the ac adapter is modified in ANY manner.  A non OEM ac adapter can in itself cause a laptop not to function, or not to function properly.  Also a non OEM ac adapter can cause damage to the OEM dc jack. Shipping We use UPS, FEDEX, DHL, and USPS as our current shippers and give $1000 worth of insurance on every package we ship out. Additional insurance can be added on by request only. We are not responsible for any problems that might occur via shipping company; this is in the hands of the shipper. We ship all boxes in the same packaging as when they arrived. Data Loss We are not responsible for loss of data. Legal Action If occurs and we cannot come to an agreement with the customer then the location of the court system will be at our discretion and is located in “Palmer, Massachusetts”. Additionally: Please do know that you are having us provide a service of repair to your laptop.  If we perform this service you will be charged.  If you would like us to verify it is the dc jack before we replace/repair the old one, there is a 65.00 charge for diagnostics.  If our diagnostic procedure determines that it is NOT the laptop dc jack causing your malfunction, you will be charged a minimum of 65.00.  If it IS determined that the dc jack is the cause of malfunction, the 65.00 is waved, and the 159.00 charge is applied.  Also note that a laptop is a VERY sensitive item, and there are at times damage caused under certain conditions that would have caused other damages to your laptop.  A short from a damaged dc jack can cause other failures within your machine.  I.E. NIC failure, CPU failure, memory failure, and so on.  There is no way to determine, if any, damages that have been caused by a failed dc before it is replaced. Repair Service Price Guide:

Diagnosis FREE on any item, if repair is authorized.  I.E. if you have us repair what you may think is a bad dc jack, and it is not the dc jack causing a concern the min. charge is 65.00.  If you choose to repair the diagnosed problem, the diagnostic charge is waved.

System Board Replacement
$95.00 flat rate for all system board replacements (parts are additional)

DC-In Connection Replacement / Repair
Note: not all faulty connections can be repaired or replaced.
$159.00

Labor and replacement part pricing will be provided in a complete estimate that we will e-mail or call you after the diagnosis and parts pricing have been completed. If possible, we will give you multiple alternatives for laptop or notebook part replacement, including used, refurbished and/or factory direct pricing options.

* A diagnosis is performed on all laptops received to verify the problem and determine whether a part replacement is required. Diagnosis is free if you choose to complete the repair. If you choose not to complete the laptop repair, a $65.00 diagnosis fee will be charged.

By shipping your laptop off to us you automatically agree to our terms.
You have the option of not having us repair your machine.

Additional Terms & Misc.

By using the FixMyJack.com Web site YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES (explained below), CONDITIONS OF USE, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the FixMyJack.com Web site. The policies of FixMyJack.com retail stores may differ substantially from those applicable to your use of the FixMyJack.com Web site.

References to FixMyJack.com herein refer to FixMyJack.com Co., Inc., FixMyJack.com.com, LLC, or their affiliates, subsidiaries and designees as deemed appropriate by FixMyJack.com.

FixMyJack.com reserves the right to make changes to its Legal Notices and Conditions of Use at any time. Each time you use the FixMyJack.com Web site, you should visit and review the then current Legal Notices and Conditions of Use that apply to your use of this site and any transactions made while on the site. If you are dissatisfied with, its content or Legal Notices and Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the FixMyJack.com Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

 

Proprietary Rights
All content included on or comprising the FixMyJack.com Web site including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and FixMyJack.com owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

One or more patents are pending that apply to this site.

The FixMyJack.com logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by FixMyJack.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

By using the FixMyJack.com Web site, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to FixMyJack.com or any other third party using the FixMyJack.com Web site is non-confidential. By submitting any solicited or unsolicited information using the FixMyJack.com Web site, you grant FixMyJack.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.

 

Notification of Copyright Infringement Under the Digital Millennium Copyright Act

If you believe that your copyrighted material may have been infringed, please provide FixMyJack.com's Copyright Agent with the following information in writing: 

 A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.

Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an e-mail address at which the complaining party may be contacted.

A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

FixMyJack.com's designated agent to receive notifications of claimed infringement can be reached by:

FixMyJack.com

 

Applicable Law
The FixMyJack.com Web site is created, operated and controlled by FixMyJack.com in the State of Massachusetts, United States of America. The laws of the State of Massachusetts will govern the Legal Notices and Conditions of Use without giving effect to any principles or conflicts of laws.

 

Links to Third-Party Web Sites
The FixMyJack.com Web site contains links to other sites operated by third-parties, including but not limited to third-party sites that display the FixMyJack.com trademarks ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

FixMyJack.com does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on the FixMyJack.com Web site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. FixMyJack.com makes no representation or warranty as to any products or services offered on any Third-Party Site.

The conditions of use and privacy policy of any Third-Party Site may differ substantially from the Conditions of Use and Legal Notices that apply to your use of the FixMyJack.com Web site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.

Privacy
Please review the FixMyJack.com Privacy Policy for information on the privacy practices of the FixMyJack.com Web site.

Security
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.

The FixMyJack.com Web site may only be used for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Users are prohibited from violating or attempting to violate the security of the FixMyJack.com Web site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using the web site for unintended purposes or trying to change the behavior of the site; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing" or "crashing;"; (f) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability; or (g) forging communications on behalf of the Web site (impersonating the FixMyJack.com Web site) or to the Web site (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of FixMyJack.com, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability.

You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of the FixMyJack.com Web site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the FixMyJack.com Web site other than the search engine and search agents provided by FixMyJack.com or generally publicly available browsers.

 

Disclaimers and Limitation of Liability
By using the FixMyJack.com Web site, you expressly agree that use of the FixMyJack.com Web site is at your sole risk. The FixMyJack.com Web site is provided on an "AS IS" and "as available" basis. Neither FixMyJack.com nor its affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the FixMyJack.com Web site will be uninterrupted or error-free. Neither FixMyJack.com nor its Associates warrant the accuracy, integrity or completeness of the content provided on the FixMyJack.com Web site or the products or services offered for sale on the FixMyJack.com Web site. Further, FixMyJack.com makes no representation that content provided on the FixMyJack.com Web site is applicable to, or appropriate for use in, locations outside of the United States. FixMyJack.com and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by FixMyJack.com or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall FixMyJack.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the FixMyJack.com Web site, including but not limited to reliance by you on any information obtained from the FixMyJack.com Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of FixMyJack.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the FixMyJack.com Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

The FixMyJack.com Return Policy

Guidelines
You may return merchandise to a FixMyJack.com store within the U.S. or by mail. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges.

14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on laptop/computer accessories.

Exceptions
Labor and/or installation services
Items that are abused
Opened computer software, movies, music and video games
(To get credit for these items, they must be unopened. If the original is damaged or defective, please see details below.)

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.)

Restocking Fee
 A 25% restocking fee will be charged on laptop accessories.  Special order items are NON returnable. These fees apply unless the item is defective or damaged, you receive the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Damaged or Defective Items
If you return a damaged or defective item by mail, you will receive a credit. You may then choose to purchase a replacement item online. To make sure the store has your product in stock, call Customer Care at 1-413-519-7249 or email@fixmyjack.com.

 LIMITATION OF LIABILITY

To the extent permitted by law, you agree that FixMyJack.com’s total liability for damages related to its services is limited to the total amount you pay for the services, and you release FixMyJack.com from liability for any indirect, incidental, special, or consequential damages. FIXMYJACK.COM IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

By shipping your laptop to us you automatically agree to our terms.
You have the option of not having us repair your machine.


Directions:

From Connecticut area:

		Merge onto I-91 N via the ramp on the LEFT toward SPRINGFIELD (Crossing into MASSACHUSETTS).
		Take the RT-83 exit- EXIT 2- toward FOREST PARK / E. LONGMEADOW.
		Stay STRAIGHT to go onto MA-83 E.
		Turn RIGHT onto SUMNER AVE / MA-21 / MA-83.
		Turn SLIGHT RIGHT onto BELMONT AVE / MA-83 E. Continue to follow MA-83 E.
		Turn LEFT onto MAPLESHADE AVE.
		Turn LEFT onto VADNAIS ST.	<0.1 miles
		Turn LEFT onto CONVERSE CIR.

From Boston area:

		Merge onto I-90 W / MASS PIKE / MASSACHUSETTS TURNPIKE (Portions toll).
		Take the RT-21 exit- EXIT 7- toward LUDLOW / BELCHERTOWN.
		Turn LEFT onto CENTER ST / MA-21.
		Turn SLIGHT RIGHT onto MA-21 / CENTER ST. Continue to follow MA-21.	0.1 miles
		Turn SLIGHT RIGHT onto MAIN ST / MA-141 / MA-21.	<0.1 miles
		Turn SLIGHT LEFT onto PARKER ST / MA-21. Continue to follow MA-21.	4.3 miles
		MA-21 becomes COOLEY ST.	0.7 miles
		COOLEY ST becomes ELM ST.	0.8 miles
		Turn RIGHT onto MAPLESHADE AVE.	0.2 miles
		Turn RIGHT onto VADNAIS ST.	<0.1 miles
		Turn LEFT onto CONVERSE CIR.

You can also visit http://www.MapQuest.com for specific driving instructions.




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